Support

Report a fault or issue

If you wish to report a fault or issue with a Planet Wide City service, please choose one of the following two approved methods:

1) Call 01252 852145. Select option 2 (support) and one of our technicians will answer your call. If all of our technicians are busy on other calls, please leave a detailed voicemail message and someone will get back to you at the earliest opportunity.

2) Please complete the contact form below in full, providing as much detail as possible in the message box - this will automatically create a ticket in our system and one of technicians will pick this ticket up. All updates to the ticket will result in an email being produced and sent to you on an automated basis.

Unfortunately, any other method of reporting a fault does not guarantee a response or creation of a trouble ticket, so we advise strongly that you select one of the two approved methods above to report an issue.