Gateway House, 8 Kings Parade, Kings Road, Fleet, Hampshire. GU51 3AB
Monday-Friday: 8am to 6pm
+44 (0)1252 852145
If you wish to report a fault or issue with a Planet Wide City service, please select from the approved contact methods below depending on your maintenance package.
For those customers who have not selected our enhanced 24hr package
Please select either method 2 or 3 above and a technician will address your issue at their earliest opportunity the next working day.
For those customers who have selected our enhanced 24hr maintenance package
During office hours (Mon-Fri 08:00-18:00)
Please follow the instructions as detailed above.
Please refer to your list of emergency contact numbers, provided to you upon signing up to the plan, and highlight your issue to that person only. You will receive acknowledgment of your message/phone call and your issue will be worked upon immediately, with the technician letting you know once it’s completed.
Please note, calls or messages placed to a number which is not included in your enhanced package, will not be responded to until the next working day.
If you would like to know more information about our enhanced maintenance package, please contact the office on 01252 852 145 and select option 4, for further details.
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